![]() ![]() “While this ruling comes after these firms have been placed in liquidation, we hope the decision will make it easier for people to get their money back for a cancelled holiday in the future. Once completed, it will review the submission and address the next steps within 21 days.Īndrea Coscelli, Chief Executive of the CMA, said: “This should be a wake-up call to any business that thinks that it doesn’t need to honour customers’ refund rights. Back in May, Teletext Holidays promised to refund £7million to customers who were still owed cash from coronavirus cancellations, after thousands complained. We expected to be refunded by TELETEXT HOLIDAYS so waited until the date they provided us with, not being aware this took us beyond the 120 days we could get a refund from the card company. The CMA welcomed the court ruling, saying it wanted to “ensure people can book package holidays with confidence, knowing that their legal rights will be respected if their holiday is cancelled due to unavoidable circumstances outside their control.”Īs Truly Holdings and its subsidiaries are liquidated, customers with outstanding refunds need to submit a claim to the Travel Trust Association (TTA), which is now responsible for these claims.Ĭlaims to the TTA can made on its website and claimants will need to provide proof of payment details, which includes credit card or bank statements. Yes, but Teletext pulled a crafty by providing us with a refund date that took us beyond the card refund cut off date. A TTA spokesperson said: All Truly Travel, trading as. It comes after parent Truly Travel had its TTA membership terminated on Friday (29 October) by The Travel Network Group, which incorporates the TTA. ![]() From: Competition and Markets Authority Published 4 February. Please select from the dropdowns below for other contact pathways. The Travel Trust Association (TTA) has begun processing claims from Teletext Holidays and Alpharooms after TTA membership was terminated. Teletext will refund all customers 100 of what is received back from suppliers. My holiday along with another familys holiday was cancelled due to the Covid -19, we were due to fly on the 30th March, I contacted Teletext regarding the. The CMA is launching an investigation into Teletext Holidays in relation to refunds for holidays cancelled due to coronavirus. Renewed hope inflation figures could go down as Tesco boss says food prices have reduced 16 June, 2023 Prescriptions to remain free for over 60s in government U-turn 15 June, 2023 Estate agent and housebuilder profits fall amid worries over health of property market 14 June, 2023 We do NOT currently have a direct email route for this company but we are working on it. Because Truly Travel and Alpha Holidays have been placed into liquidation, Teletext Holidays or Alpharooms package travel customers with outstanding refunds are encouraged to submit a claim. ![]()
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